Shipping policy

We deliver worldwide.

Delivery times:

Delivery times vary according to the destination country and the delivery method chosen.

To Metropolitan France:

- Colissimo: 48h to 72h worked after shipment of your order - Parcel delivery: 48h to 72h worked after shipment of your order - DHL Express: 24 to 48 hours after your order has been shipped To the European Union: Germany, Belgium, Netherlands, Luxembourg, Austria, United Kingdom, Spain (excluding specific territories), Portugal, Ireland, Italy - Standard Delivery: 3 to 4 business days after shipment of your order - DHL Express delivery: 48h to 72h working days after your order has been shipped. Denmark, Sweden, Poland, Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia - Standard Delivery: 4 to 5 business days after shipment of your order - DHL Express
delivery
: 48h to 72h working days after your order has been shipped.
Finland, Iceland, Greece, Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta,
Melilla), Bulgaria, Cyprus, Croatia, Malta, Romania -

Standard Delivery: 4 to 6 business days

after shipment of your order -

DHL Express delivery: 48h to 72h working days after

your order

has

been shipped.
To the rest of the world:

- DHL Express delivery: 2 to 5 working days after your order has been shipped. Shipping costs
Shipping costs vary according to the destination country
as well as the delivery method chosen. The amount will be indicated to you when you finalize your order. Track your order
As soon as your order is shipped, you will receive an email containing at the bottom of the page the information
necessary to track your order according to the type of delivery chosen.
Colissimo: You can track your order directly from your "Account", in "Orders" by clicking on the number of your order. (Please note that tracking information may
take some time to be updated.)
Parcel Relay: You will receive a confirmation email as soon as your parcel is available in the Parcel Relay you chose
when you placed your order.
Express by DHL: You will receive a tracking email from the service provider as soon as they have processed your package.

-I have not received my order
We invite you to contact our Customer Service by email at contact@gauthierparis.com

-My package has been returned to the sender
If the address given when ordering contains an error, it may be that the package is returned to us by the carrier. Once your package has been returned to us, it cannot be reshipped to you and will be automatically refunded within a maximum of 14 working days.

Return & Refund

Make a return

You have a period of 15 days from the receipt of your package to return all or part of your order. To do this, it is not necessary to contact Customer Service as no authorization is required, simply follow the following instructions:

1 - Choose a standard parcel from La Poste, or reuse the cardboard with which the products were delivered to you. Place the products inside in their original packaging, with their label uncut and in perfect condition (not worn, not washed, not damaged, not dirty).

2 - Complete the "Return Form" section on the front of the package by filling in the reason(s) for the return, then place the sheet in the package.

3 - Send the package back by the carrier of your choice to :

GAUTHIER E-commerce returns service 15 rue des Saints-Pères 75006 PARIS
Please note that parts whose labels have been removed cannot be returned.

Exchange an item

For a new size, model or color, you must make a return according to the procedure described in the section "Make a return".

Repayment period

You will receive an email to notify you when the refund has been processed. The
refund confirmation will also be
indicated in your account under "Order".
If you have returned all the items purchased with this order, it will be indicated as "refunded". Otherwise, it will be indicated as "
partially refunded".
Allow 7 to 14 working days for your return to be processed by our Logistics Department.